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pravenquilosy

Privacy Policy

Last Updated: March 15, 2025

Introduction and Data Controller

pravenquilosy ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, process, and safeguard your information when you visit our website at pravenquilosy.com or use our budget risk management services.

We are the data controller for the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered address is 2 Calabar Ct, Rutherglen, Glasgow G73 5RL, United Kingdom.

Important: This policy applies to all users of our services, regardless of location. By using our platform, you acknowledge that you have read and understood this privacy policy.

Information We Collect

We collect various types of information to provide and improve our budget risk management services. The information we collect falls into several categories:

Personal Information

Name, email address, phone number, postal address, and other contact details you provide when registering or contacting us.

Financial Information

Budget data, risk assessment inputs, financial goals, and spending patterns that you choose to share with our platform.

Technical Information

IP address, browser type, device information, operating system, and website usage patterns collected through cookies and similar technologies.

Communication Data

Records of correspondence when you contact our support team, feedback forms, survey responses, and customer service interactions.

We only collect information that is necessary for providing our services or is required by law. You can choose not to provide certain information, but this may limit your ability to use some features of our platform.

How We Use Your Information

We process your personal data for specific, legitimate purposes that are clearly explained below:

  • Service Provision: To provide our budget risk management tools, generate risk assessments, and deliver personalized financial insights based on your data.
  • Account Management: To create and maintain your account, verify your identity, and enable secure access to our platform.
  • Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance when requested.
  • Service Improvement: To analyze usage patterns, identify areas for enhancement, and develop new features that better serve our users.
  • Communication: To send important service updates, security alerts, and educational content related to budget management (with your consent for marketing communications).
  • Legal Compliance: To meet our obligations under financial services regulations, data protection laws, and other applicable legal requirements.
  • Security: To protect against fraudulent activity, prevent unauthorized access, and maintain the security of our systems and your data.

Legal Basis: We process your data based on legitimate interests, contractual necessity, legal obligations, and your explicit consent where required. You can withdraw consent at any time for marketing communications.

Data Sharing and Third Parties

We maintain strict control over your personal information and only share data in specific circumstances with trusted partners who meet our security standards:

  • Service Providers: We work with carefully vetted companies that help us provide our services, including cloud hosting providers, payment processors, and customer support platforms. These partners are contractually bound to protect your data.
  • Professional Advisors: We may share information with lawyers, auditors, and other professional advisors who assist us in operating our business and complying with legal obligations.
  • Legal Requirements: We may disclose your information when required by law, court order, or regulatory authority, or to protect our rights and the safety of our users.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

We never sell your personal data to third parties for marketing purposes. Any data sharing arrangements include strict contractual obligations to protect your privacy and use data only for specified purposes.

Your Privacy Rights

Under UK data protection law, you have several important rights regarding your personal information. We make it easy for you to exercise these rights:

Access Right

Request a copy of the personal data we hold about you, including how we use it and who we share it with.

Rectification Right

Ask us to correct inaccurate or incomplete personal information in our records.

Erasure Right

Request deletion of your personal data in certain circumstances, subject to legal retention requirements.

Portability Right

Receive your personal data in a structured, commonly used format for transfer to another service provider.

Restriction Right

Ask us to limit how we process your personal data in specific situations.

Objection Right

Object to processing based on legitimate interests, including direct marketing communications.

To exercise any of these rights, contact us using the information provided at the end of this policy. We will respond within one month and may ask for additional information to verify your identity. There is no fee for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

  • Encryption: All data transmission uses TLS encryption, and sensitive data is encrypted at rest using industry-standard algorithms.
  • Access Controls: Strict employee access controls ensure that only authorized personnel can access personal data, and only for legitimate business purposes.
  • Regular Audits: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.
  • Secure Infrastructure: Our servers are hosted in secure, certified data centers with physical security measures and redundant systems.
  • Staff Training: All employees receive regular training on data protection principles and security best practices.
  • Incident Response: We maintain detailed procedures for detecting, responding to, and reporting any potential data breaches.

Data Breach Notification: In the unlikely event of a data breach that poses a high risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the incident.

Data Retention and Deletion

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Our retention periods vary depending on the type of information:

1

Account Data

Retained for the duration of your account plus 7 years after closure for financial records and legal compliance.

2

Financial Information

Kept for 6 years after your last interaction with our services to meet regulatory requirements.

3

Communication Records

Support tickets and correspondence retained for 3 years to maintain service quality and resolve disputes.

4

Marketing Data

Deleted immediately upon withdrawal of consent or after 2 years of inactivity.

When data is no longer needed, we securely delete or anonymize it using industry-standard methods. Some information may be retained in anonymized form for statistical analysis and service improvement.

International Data Transfers

While we primarily store and process data within the United Kingdom, some of our service providers may be located in other countries. When we transfer personal data outside the UK, we ensure appropriate safeguards are in place:

  • Adequacy Decisions: We prioritize transfers to countries that the UK government has deemed to provide adequate data protection.
  • Standard Contractual Clauses: For other countries, we use approved standard contractual clauses that provide equivalent protection to UK law.
  • Additional Safeguards: We may implement supplementary measures such as encryption and access restrictions for enhanced protection.
  • Regular Reviews: We regularly assess the data protection laws and practices in countries where our service providers operate.

You can request information about specific international transfers that may affect your data by contacting us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and provide our services effectively. These technologies help us understand how you interact with our platform:

  • Essential Cookies: Necessary for the website to function properly, including security features and account authentication.
  • Performance Cookies: Help us analyze website usage and identify areas for improvement, with data collected in aggregate form.
  • Functional Cookies: Remember your preferences and settings to provide a personalized experience.
  • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (only with your consent).

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. Our cookie banner allows you to manage preferences for non-essential cookies.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:

  • Post the updated policy on our website with a new effective date
  • Send an email notification to registered users about important changes
  • Provide a summary of key changes in clear, understandable language
  • Give you the opportunity to review and accept new terms where required by law

Previous Versions: We maintain records of previous versions of this policy. You can request access to earlier versions by contacting our privacy team.

Privacy Contact Information

pravenquilosy Privacy Team

2 Calabar Ct, Rutherglen, Glasgow G73 5RL, United Kingdom

Email: info@pravenquilosy.com

Phone: +447501463275

Response Time: We aim to respond to all privacy inquiries within 5 business days

Complaints: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately